We take great care in crafting and packaging each Lerato piece, and we hope you love your purchase. If something isn’t quite right, here’s how we can help.

Returns Eligibility

You may request a return or exchange within 7 days of receiving your order, provided that:

• The item is unused, uninstalled, and in its original condition
• The item is returned in its original packaging
• Proof of purchase is provided

Please note that items showing signs of use, installation, or damage caused after delivery will not be eligible for return.

Non-Returnable Items

The following items are not eligible for return or exchange:

• Custom-made or made-to-order items (including custom lampshade sizes or finishes)
• Sale or discounted items
• Gift cards

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with:

• Your order number
• Clear photos of the item and packaging

We will assess the issue and arrange a replacement or refund where applicable.

Exchanges

Exchanges are subject to stock availability. If the requested item is unavailable, a store credit or refund will be offered instead.

Return Shipping

• Customers are responsible for return shipping costs unless the item is faulty or incorrect.
• We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Refunds

Once your return is received and inspected:

• Approved refunds will be processed to your original payment method
• Please allow 5–10 business days for the refund to reflect, depending on your payment provider

Original shipping fees are non-refundable.

How to Start a Return

To initiate a return or exchange, please contact us at:
lerato.enquiries@gmail.com
Include your order number and reason for return.